Click & Collect

What Is Click & Collect?

Our Click & Collect service is the fastest way to get your order — simple, secure, and completely free. Place your order online as usual and select Click & Collect at checkout. Once confirmed, you can collect your items directly from our Manchester warehouse at your convenience.

It’s ideal for customers who prefer to save on postage or need their products quickly.

How It Works

1. Add your products to the basket and proceed to checkout.
2. Choose Click & Collect as your delivery option.
3. Wait for your order confirmation email — you’ll need this to collect your order.
4. Visit our warehouse during collection hours to pick up your items.

Collection Location

Shop Vapour Warehouse
Unit A8 & A9, One Enkey Building
10–16 Harris Street, Manchester
M8 8EG

What Do I Need to Bring?

When collecting your order, please bring:
- A copy of your order confirmation email (you can show this on your phone — printing is not required)
- A valid photo ID (such as a driving licence or passport) that matches the name on your order

Our staff will verify your details and prepare your order for collection.

Can Someone Else Collect My Order?

Yes, someone else may collect your order on your behalf.

However, they must bring one of the following:
- A photo ID matching the name on the invoice, or
- If you entered their name in the shipping address during checkout, a photo ID matching that name

Without a matching photo ID, we cannot release the order for collection.

When Will My Order Be Ready?

Orders are usually ready for collection within 30 minutes of being placed online (during opening hours). Once ready, your order will remain marked as “Processing” until collected.

Collection hours:
- Monday to Friday: 10:00 AM – 7:00 PM
- Sunday: 10:00 AM – 5:00 PM

Note: Click & Collect is only available from our Manchester warehouse. We do not currently offer Click & Collect on Saturdays or bank holidays.

Need Help?

If you have any questions regarding your Click & Collect order, please contact our Customer Service Team via WhatsApp (07954 099 215) or the Contact Us page on our website.