At Shop Vapour, we are committed to offering our customers the best prices in the UK on genuine, TPD-compliant vaping products. If you find the same product available at a lower price from another reputable UK retailer, we’ll match that price — and if you’ve already purchased it from us within the last 28 days, we’ll refund you the difference plus an additional 5%.
We’ll match prices from reputable UK-based online retailers that sell genuine, like-for-like products.
This excludes:
- eBay, Amazon, or any marketplace listings
- Bundle offers, clearance sales, multi-buy promotions, or special discount codes
- Wholesale, trade, or membership-exclusive prices
- Promotional voucher or coupon discounts
- Products where delivery costs are added separately
Please note: Price Match cannot be combined with any other discount, offer, or coupon.
If you find a lower price on an identical product elsewhere, simply follow these steps:
1. Contact us via our Contact Us page or WhatsApp (07954 099 215) with:
- The link to the product on the competitor’s UK website
- The price you found and date observed
2. We’ll review your request and confirm eligibility. To qualify, the product must:
- Be identical (same brand, model, size, and colour)
- Be in stock and available for immediate delivery from the UK competitor
- Be sold by a reputable UK-based online retailer
3. Once verified, we will:
- Match the lower price before your purchase, or
- Refund you the difference + 5% if your purchase was made within the past 28 days.
Our goal is to ensure you can always shop with confidence knowing you’re getting the best possible value on 100% authentic products.
If you have any questions about our Price Match Guarantee or wish to submit a claim, please contact our Customer Support Team via:
WhatsApp: 07954 099 215
Email: support@shopvapour.co.uk
